Our energy supply partner, Robin Hood Energy, have announced their sale to British Gas. Please click on the customer update banner for our latest FAQs. You can also email us at customerservice@yourenergysussex.org.uk

What should I do if I have a gas emergency?

If you smell gas, think you have a gas leak or are worried that carbon monoxide is escaping from a gas appliance, then please call the Gas Emergency Services helpline straight away on their free 24-helpline: 0800 111 999.

You should also:

  • Open all doors and windows to let plenty of air in
  • Leave all electrical appliances as they are – don’t turn anything on or off
  • Put out any naked flames and don’t smoke, strike a match or do anything that could cause ignition
  • Open doors manually if you have electrical security entry locks

For more advice, visit the Health and Safety Executive site.