Our energy supply partner, Robin Hood Energy, have announced their sale to British Gas. Please click on the customer update banner for our latest FAQs. You can also email us at customerservice@yourenergysussex.org.uk

What rights do I have if I cancel?

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICAC).

  • As a Your Energy Sussex customer, you will be given clear and easy to understand information by us (pre-contract information and contract confirmation). This should be supplied before you agree to buy anything from us.
  • If you decide you want to cancel your energy contract with Your Energy Sussex, please call our customer service team, for free, on 0800 952 0001.
  • Your Energy Sussex will also give you a copy of our terms and conditions relating to your energy contract.
  • You can cancel your contract within 14 days (cooling-off period) without giving a reason via phone or durable medium e.g. letter, email, text, personal account.
  • As a Your Energy Sussex customer, you will receive your contractual information via paper, unless you have agreed to receive this via another durable medium (such as email or online account).
  • It is important that you keep a copy of your cancellation communication as evidence in case there is a dispute over your cancellation. It is your responsibility to prove that you communicated your cancellation with us within the 14-day cooling off period.