Unfortunately, we’ve temporarily closed our call centre, which is run by our energy supply partner Robin Hood Energy, to help reduce the spread of the Coronavirus. Please visit their Covid-19 help page for FAQs, help and information.

Trouble logging onto my online account

Please make sure your software is up-to-date. There are various reasons why you might not be able to log onto your account. This could be down to a firewall or antivirus software issue on your computer that is blocking the website for some reason.

We recommend:
•You ensure your computer or device is updated to the latest software
•Try another browser such as Internet Explorer, Firefox or Safari and see if that works

If you are still experiencing issues you should also reset your browser to the default settings.

If none of these work and you are still unable to log on then please contact our customer service team who will be happy to help.