Our energy supply partner, Robin Hood Energy, have announced their sale to British Gas. Please click on the customer update banner for our latest FAQs. You can also email us at customerservice@yourenergysussex.org.uk

Pay As You Go or Prepayment

If your meter is Pay As You Go, you can top up by loading credit onto a key or card at a Post Office, PayPoint or Payzone, and then simply insert the key or card onto your meter.

If your meter runs out of credit you’ll be without gas or electricity, so try to remember to top up regularly. It’s quick and easy to do and you can do it at any Post Office, PayPoint or Payzone.

We can help you if you or someone you care for is finding it difficult to pay your energy bill. We’ll take into account your circumstances so you’ll need to tell us about your situation. Our Customer Service team will listen and advise you on the payment options available.

You can call the team for free on 0800 952 0001 and discuss our Pay As You Go tariff with them.