Our energy supply partner, Robin Hood Energy, have announced their sale to British Gas. Please click on the customer update banner for our latest FAQs. You can also email us at customerservice@yourenergysussex.org.uk

What do I do if I lose my key or card?

If you’ve lost your payment key or card, call us free on 0800 952 0001 during our opening hours so that we can arrange for a new one to be sent to you. Please have your meter serial number ready when you call us. You could be charged £8.25 to cover the cost of us sending you a new card. If we do post a replacement out to you, it can take up to 7 working days to arrive.

We will do what we can to ensure you are not without gas or electricity whilst waiting for your replacement.