How do I top-up my smart meter?
You can top up your smart meter account online, over the phone or at your local PayPoint outlet. The amount you top up will go directly onto your smart meter.
Remember, the minimum top up is £5 per fuel so you’ll need to top up £5 on gas and £5 on electricity to get started.
Smart pay as you go top up
Top-up in person
Take your top up card to any PayPoint outlet. It is very important that you keep your receipt from your top up at the PayPoint outlet in case a communication error stops your payment going straight onto your meter. If this happens you will need to manually input your Vend Code into your smart meter or smart meter In Home Display unit. For guidance on this refer to your Smart Meter User Guide.
To locate your nearest PayPoint outlet visit the website www.PayPoint.com
Top-up over the phone
Call our freephone number on 0800 952 0001 to make a payment.
It is very important that you keep your top up receipt.
In case of any meter top up problems you will need the Vend Code number on your receipt to manually top up your meter. For guidance on this refer to your Smart Meter User Guide.
Having problems topping up?
Occasionally there may be a communication error that prevents your top up information from reaching your smart meter. If this happens consult your Smart Meter User Guide which will give you guidance on manually inputting your top up Vend Code into your In Home Display unit or smart meter.
If you continue to experience problems topping up, call us free on 0800 952 0001 and we will resolve your issue as quickly as possible.