When you top up your smart meter account online, over the phone or at your local PayPoint outlet, the top up should go directly onto your smart meter.
Minimum top up
Remember that the minimum top up is £5 per fuel so you’ll need to top up £5 on gas and £5 on electricity to get started.
Smart pay as you go top up
Top-up in person
Take your top up card to any PayPoint outlet. It is very important that you keep your receipt from your top up at the PayPoint outlet in case a communication error stops your payment going straight onto your meter. If this happens you will need to manually input your Vend Code into your smart meter or smart meter In Home Display unit. For guidance on this refer to your Smart Meter User Guide.
To locate your nearest PayPoint outlet visit the website www.PayPoint.com
Top-up over the phone
Call our freephone number on 0800 952 0001 to make a payment.
It is very important that you keep your top up receipt.
In case of any meter top up problems you will need the Vend Code number on your receipt to manually top up your meter. For guidance on this refer to your Smart Meter User Guide.
Having top-up problems?
Call us on 0800 952 0001 and we’ll resolve your issue as quickly as possible.