What are smart meters?

Smart meters connect wirelessly to both Your Energy Sussex Customer Services and an In Home Display unit (IHD) in your house.

The IHD unit allows you to see in real time how much energy you are using. This makes it much easier to control your energy use and top-up when you need to.

Why choose smart meters?

Many Pay-As-You-Go customers find going to the shop to top-up their prepayment meter key really inconvenient.

Smart meters connect wirelessly to Your Energy Sussex Customer Services and our smart Pay-As-You-Go payment services which means you can top-up over the phone and online.

This means no more last minute runs to the shop or running out of energy during a busy evening at home.

What can smart meters do for you?

  • More control over your energy use – smart meters enable you to keep an eye on your household energy use and control those energy guzzling areas and appliances by using them more efficiently.
  • More control over your energy spending – your smart meter will display your credit levels and can be programmed to warn you if you’re approaching a credit limit.

Flexibility to top-up – your smart Pay-As-You-Go top-up card can be used to top-up online, over the phone or at your nearest PayPoint retailer.

Top-up options

Top-up in person

Take your top-up card to any PayPoint outlet. It is very important that you keep your receipt from your top-up at the PayPoint outlet.

You can find your nearest PayPoint retailer here.

Top-up online

To top-up online go to www.yourenergysussex.org.uk/smart-payments and follow the instructions on screen.

Top-up over the phone

Call free on 0800 952 0001 to make a payment.

Remember that the minimum top-up you can make per fuel is £5, so you’ll need to top-up £5 on gas and £5 on electricity to get started.

Using your smart meter

If you’d like further information on Your Energy Sussex smart meters then download our Smart Meter User Guide.

Smart metering installation code of practice

The Smart Metering Code of Practice (SMICoP) is the set of rules or standards that all energy suppliers must follow when installing a new Smart Meter. You can read the full SMICoP or find out more by visiting the SMICoP website.

If you have a question about smart meters or anything else, give our Customer Service team a call on 0800 952 0001 or email customerservice@yourenergysussex.org.uk