Unfortunately, we’ve temporarily closed our call centre, which is run by our energy supply partner Robin Hood Energy, to help reduce the spread of the Coronavirus. Please visit their Covid-19 help page for FAQs, help and information.
What do I do if I am having difficulties paying for gas and electricity?
What do I do if my meter, key or card is faulty?
What is emergency credit?
I’m moving home – what happens to my Pay-As-You-Go meter?
What do I do if I lose my key or card?
Can I make payments over the phone or online?
How can I pay for my gas and electricity?
Can't find an answer? Why not give our team a call on 0800 952 0001
Help & Advice