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Unfortunately, we’ve temporarily closed our call centre, which is run by our energy supply partner Robin Hood Energy, to help reduce the spread of the Coronavirus. Please visit their Covid-19 help page for FAQs, help and information.

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Answers for: Bills and payment

Pay by Direct Debit

Pay when you receive your bill

Pay As You Go or Prepayment

Smart meter payments

Making sure you’re paying the right amount

How will my energy costs be calculated?

How can I change my bank details?

How do variable Direct Debits work?

What happens if I’m struggling to pay my bills?

How will I be charged for my energy supply?

Can't find an answer? Why not give our team a call on 0800 952 0001

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