Helping households in need
Your Energy Sussex is committed to helping low income and
vulnerable households to get the advice and support they need to
stay warm and healthy and reduce their energy bills.
The following questions may help you and your family to
meet your energy costs and stay well and warm in your home.
- Do I qualify for the Winter Fuel
Payment? - £200-£300 is available for householders of
pensionable age and up to £300 if someone is over 80. Call the
Winter Fuel Payment helpline - 08459 15 15 15.
- Am I eligible for a Warm Home Discount? - Low
income households with vulnerable residents should speak to their
energy supplier to see whether they qualify for this £140 discount
on their electricity bill.
- Have I received my electricity bill rebate? -
Everyone should receive this £12 electricity bill rebate which is
applied automatically for people who pay their bills through direct
debit. If you have a pre-payment meter, you may need to speak to
your energy supplier to get the rebate.
- Do I qualify for Cold Weather Payments? - This
additional payment, £25 for each seven day period of very cold
weather between 1st November and 31st March,
is for people on certain benefits. Payments are made automatically
to eligible people - www.gov.uk/cold-weather-payment.
- Am I on the best energy tariff? - It is
important that you are on the most economical tariff for you. The
Citizens Advice Consumer Helpline provides free and confidential
advice. Call 08454 04 05 06 or visit www.adviceguide.org.uk.
The Ofgem website www.goenergyshopping.co.uk also
has good advice on energy switching.
- Is my boiler broken or failing to heat my
home? - Money to install an energy-efficient
replacement boiler may be available for households on certain
benefits through the Government's Energy Companies Obligation (ECO)
scheme. Contact your energy supplier in the first instance or call
the Energy Saving Trust on 0300 123 1234. If you live in West
Sussex, your Wellbeing Hub may also be
able to help with a temporary heater (subject to eligibility).
Contact your local Wellbeing Hub directly.
- Can I be put on the Priority Services
Register? - This is available to anyone of pensionable
age, living with a disability or chronic illness, or with a visual
or hearing impairment. It can provide access to free services such
as gas safety checks. Contact your energy supplier.
- Do I need help managing my bills? - Your local
Wellbeing Hub can tell you where you can get confidential and
impartial financial advice and the Home Heat Helpline on 0800 33 66
99 can also provide free advice on grants, tariffs, benefits and
winter payment schemes. They also have a website - www.homeheathelpline.org.uk
Help and advice is also available from:
- Your local district or borough council in West or East Sussex - for details
of additional support for residents living in their area.
- Energy Saving Advice Service - for independent advice on saving
energy in your home, call this service provided by the Energy
Saving Trust on 0300 123 1234.
- Keep warm, keep well - this Government booklet provides
comprehensive advice on staying warm and well in cold weather.
- Citizens Advice Bureau - get free, impartial and confidential
advice on a range of issues in West and East Sussex
and Brighton &